The Craveable Support Team are your point of call for all support related incidents and service requests, we also have a dedicated Team responsible for the data input and integrity for our POS and OLO environments. Below is the process to request a change for any Menu, Pricing, Zones, Products and every other change in between.
We have three types of POSM requests. Minor, Standard and Major – all have been outlined below with process and timelines depending on the type of change.
These must be approved by the POSM Team before submission. Changes are low risk and do not impact more then 2 stores or 5 POS level changes (buttons or workstation class)
If you are unsure please contact the POSM Team to validate which type of request is applicable.
Minor changes are low impact and low risk to our network. The types of changes must not impact more then 2 stores. For example a workstation class change or zone move.Jump to form
Standard changes are medium impact and medium risk to our network. These changes typically require some investigation or review. For example new menu items or a pricing increase for 2 zonesJump to form
Major changes are high impact and high risk to our network. These requests must be completed and reviewed as they are complex in nature. Typically major zone changes or new a promotion across all stores.Jump to form
Business days only (Monday to Friday) Can be submitted between the 5th Jan – 21st Nov every year*
Any Changes after Submission will need approval and may involve a change to UAT or Deployment schedules for that submission*
Deployment dates to be only within Tuesday to Thursday
If UAT sign off is not completed with the final 2 days of the UAT period then the deployment date will be reviewed/moved*
Hi. I’m Rhean! I’m the POS maintenance guru who sits behind this form and does the back end work to make your submission successful. Once you hit submit on the above form, I begin work behind the scenes from building to testing, all the way to deploying over night.
If you have any questions or would like to discuss a posm request, feel free to contact me on 1800 44 66 78 (ask for me)